How can I provide feedback about the app?
You can share your feedback by emailing us at [email protected] with the subject line "Subscriber Feedback" or "New Feedback." Please include details about your experience to help us improve.
How can I request a refund?
We understand that sometimes a purchase may not meet your expectations, and we're here to help you with the refund process.
For Mobile App Purchases:
If you made a purchase through the App Store or Google Play, the refund process is managed by the respective platform:
- App Store (iOS): To request a refund, please visit Apple's official support page: Request a refund for apps or content that you bought from Apple. Follow the instructions provided to submit your refund request.
- Google Play (Android): For purchases made via Google Play, you can request a refund by following the steps outlined here: Learn about Google Play refund policies. This page provides detailed information on how to proceed with your refund request.
For Website Purchases:
If your purchase was made directly through our website, we can process a full refund for you. Please email us at [email protected] with the subject line "Refund Request." Include your transaction ID, the email address associated with the purchase, and the reason for the refund. Our team will review your request and process the refund promptly.
We value your satisfaction and are committed to assisting you with any concerns. If you have further questions or need additional support, don't hesitate to reach out to us.
How do I cancel my subscription?
You can cancel your subscription by following these steps:
For iOS:
- Open the Settings app on your iPhone.
- Tap your name at the top, then select Subscriptions.
- Find Glam AI in the list and tap it.
- Tap Cancel Subscription and confirm your decision.
For Android:
- Open the Google Play Store on your device.
- Tap the profile icon at the top right and select Payments & subscriptions.
- Tap Subscriptions, find Glam AI, and tap it.
- Tap Cancel Subscription and follow the on-screen instructions.
For Website Purchases:
If your purchase was made directly through our website, we can process your subscription cancellation for you. Please email us at [email protected] with the subject line "Subscription Cancellation." Include your transaction ID, the email address associated with the subscription, and the reason for the cancellation. Our team will review your request and confirm the cancellation promptly.
Why is the app crashing on my device?
Ensure your app is updated to the latest version and restart your device. If the problem persists, go to the app, click the profile icon, and press the Contact Us button. You can also email us with your device model and OS version.
How do I troubleshoot issues on Android/iPhone?
Clear the app cache, restart your device, and ensure your OS and app are updated. For further assistance, contact us with device details.
What should I do if I notice unauthorized charges on my account?
Contact us immediately at [email protected] with the subject line "Unauthorized Charges." Include the transaction date, amount, and any supporting documentation.
How can I contact customer support for other issues?
Email us at [email protected] with a clear subject line and detailed description of your issue. Attach screenshots or relevant documents if possible. We aim to respond within 24 hours.