TERMS OF SERVICE

Last Updated: July 15, 2026

Welcome, and thank you for choosing Glam Labs, Inc. (“Glam Labs”, “we”, “us”, or “our”). These Terms of Service (“Terms of Service” / “ToS” / “Agreement”) govern your access to and use of our mobile applications available on iOS and Android, our desktop applications, our web products, and our official websites located at getglam.app and glam.ai (collectively, the “App” or “GLAM”), as well as any services, software, neural networks, or utilities provided through them (collectively, the “Services”).

By using the App or Services, you represent that you are of legal age to enter into this Agreement. To utilize generative artificial intelligence features, including the AI Avatars feature, you explicitly confirm that you are at least 13 years of age (or the age of legal majority in your jurisdiction, whichever is higher).

1. Who We Are and What We Do

Glam Labs develops and operates advanced software-based products designed to enhance user creativity and digital expression. GLAM provides a comprehensive suite of digital tools, including pre-fabricated graphic and video filters, advanced video generation pipelines, creative editing tools, and multiple generative artificial intelligence features.

1.1 Service Capabilities & AI Architecture

GLAM utilizes a variety of proprietary and licensed artificial intelligence technologies, cloud-hosted neural networks, and specialized GPU processing pipelines to deliver premium digital alterations and personalized AI Avatar generations.

• Compute Processing: Compute tasks are executed on containerized private cloud instances via RunPod (whose Terms of Service are available at  and whose Privacy Policy is available at ) and Fal AI (whose Terms of Service are available at  and whose Privacy Policy is available at ). These compute partners execute transient processing and do not retain user content long-term.
• Storage Infrastructure: Our primary storage systems, persistent databases, and file hosting are located on DigitalOcean Spaces (S3). By using our Services, you acknowledge and agree that your photos, personalized models (LoRAs), and generated outputs are stored on DigitalOcean Spaces in the United States (whose policies are available at )
• On-Device Processing: Initial face detection is executed locally on your mobile device utilizing Apple Vision. This process is localized, runs entirely in device memory, is not serialized, is not written to disk, and is not transmitted to our servers. We retain only a non-biometric indicator that a face is present and an associated photo identifier.

1.2 Platform-Specific Terms

Access to GLAM is subject to the terms of the platform through which you download or access the App (such as the Apple App Store for iOS devices, Google Play for Android devices, or direct web channels). You must maintain an active, valid account with the respective platform provider and abide by their terms of service.

1.3 Platform Separation

The mobile app (iOS and Android), desktop product, and web/direct products are operated as separate products. Subscriptions, in-app virtual balances (including Coins), and user accounts are local to each platform and do not currently synchronize across different environments.

1.4 Commercial Use Licensing

• Paid Subscribers: If you maintain an active paid subscription (including weekly, monthly, annual, or Business Plan tiers) you are permitted to use the App and the content you generate for commercial purposes, including marketing, advertising, brand promotion, and the sale of products or services.
• Free Users: Users utilizing free or trial tiers of the Services are strictly prohibited from using GLAM or any Output Content for commercial purposes. All free-tier use must be personal and non-commercial.
• Business Plan: Commercial entities, brands, or sole proprietorships utilizing GLAM under our Business Plan are subject to these Terms as well as any additional compliance, indemnification, and usage provisions specified in their Business Plan Agreement. Business Plan subscribers shall defend, indemnify, and hold harmless Glam Labs from and against any third-party liabilities arising from their commercial use of generated assets.

1.5 Sponsored Filters

We may collaborate with affiliates or strategic marketing partners to provide “Sponsored” filters within the App, occasionally in exchange for financial compensation. These sponsored elements are explicitly labeled as “Sponsored” within the user interface.

2. Definitions

• “Coins” means virtual, in-app utility tokens or units that can be purchased or granted as part of a subscription, which are consumed to process generations using premium, high-resource, or advanced AI models.
• “Content” means any material, existing or having existed on our App, Website, or delivered through any of our Services, including but not limited to designs, text, images, graphics, videos, audio recordings, code, prompts, and metadata.
• "Fair Use Policy" means Glam Labs' reasonable policies and usage limits designed to ensure the stability, security, and availability of the Services, prevent abuse, and manage the computational resources required to operate our generative AI platform. Under the Fair Use Policy, Glam Labs may impose reasonable usage limits, rate limits, feature restrictions, or Coin requirements for certain premium or resource-intensive features, including those offered under "unlimited" subscription plans. Glam Labs may modify the Fair Use Policy at any time in its sole discretion.
• “Glam Community Feed” means the voluntary, user-facing, interactive community space and discovery showcase operated within the App where Users can voluntarily publish, share, and display their generated Output Content, along with any associated text prompts, style settings, or filter configurations, to other Users of the Services.
• “Input Content” means any original photos, videos, texts, prompts, configurations, or other assets uploaded or submitted by a User to the Services.
• “Output Content” (or “Generated Content”) means the completed artistic renderings, custom edited files, videos, or personalized avatars returned to the User via the App.
• “Services” means all applications, programs, cloud resources, utilities, generative pipelines, and usable Content provided by us.
• “Subscriber” means any party purchasing a paid subscription to our Services.
• “User” includes any Subscriber and any visitor or person accessing any part of the App or Services.

3. Minimum Age Requirements

Our Services are not intended for individuals under 13 years of age. If you are under 13, you are strictly prohibited from using the App, Website, or Services. Any party allowing a person under the age of 13 to access the Services shall be in material breach of these Terms, resulting in the immediate revocation of their access permissions or subscriptions.

3.1 Age Limit for Generative AI Features

Due to the creative and unpredictable nature of generative AI outputs, you must be at least of the age of legal majority in your jurisdiction to access the AI Avatars and associated generative features. If you suspect an underage user is accessing these features, please notify us at [email protected]

4. Subscriptions, Coins, and Billing

The core features of GLAM may be accessed free of charge, subject to limitations. Access to premium features, advanced AI models, and watermark-free output requires a paid subscription or a one-time transaction fee.

4.1 Subscription Modifications and Fair Use Policy

Glam Labs reserves the right to modify, adjust, or discontinue product features, functional pipelines, pricing structures, subscription benefits, and virtual Coin costs at any time in its sole discretion.

Certain subscription tiers may be marketed or designated as “unlimited.” To ensure platform stability, prevent systemic abuse, and manage the substantial cloud-computing overhead associated with advanced generative artificial intelligence, “unlimited” subscription tiers are subject to our strict Fair Use Policy. Under this Fair Use Policy, access to high-resource or premium generative AI models (including advanced video generation pipelines and premium avatar models) may be capped, metered, or require the consumption of virtual Coins. Standard, non-cap usage rates and Fair Use thresholds are displayed in the App’s checkout interface and are subject to change at our sole discretion.

4.2 Platform-Specific Billing and Refunds

• App Store & Google Play Purchases: For any subscriptions or in-app purchases executed through the Apple App Store or Google Play, payments, cancellations, and billing are handled directly by the respective store operator. Glam Labs cannot process refunds or modify subscription rates for these purchases.
• Direct, Web, and Social Media Purchases: For transactions processed directly on our websites or social media channels via our third-party checkout merchants, Glam Labs will assist with cancellations and refund requests. Eligible refund requests submitted to [email protected] or through our in-app support chat within fourteen (14) days of the original purchase will be processed by our billing team, subject to verifying that virtual utilities (such as Coins) have not been excessively consumed.

4.3 Virtual Coins

Coins are non-transferable, have no cash value, do not earn interest, and do not constitute private property. Coins purchased or granted on iOS cannot be utilized on Android, web, or desktop interfaces, and vice versa. Glam Labs reserves the right to regulate, control, modify, or eliminate Coins at any time.

4.4 Watermarks

Output Content generated by free (non-paying) Users will include a visible GLAM watermark by default. Free Users are strictly prohibited from removing, cropping, masking, or otherwise bypassing this watermark. Removing watermarks requires an active paid subscription.

5. User Accounts, Content Licensing, and Data Retention

5.1 Registration

While free features do not require an account, accessing premium subscriptions or cloud-saved features may require registration. You agree to provide accurate, current, and complete information during registration. Your personal data is managed in strict compliance with our Privacy Policy, available at [link].

5.2 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must notify us immediately at [email protected] of any unauthorized access.

5.3 Ownership and Limited License

You retain complete ownership of your original Input Content. Subject to your compliance with these Terms, Glam Labs hereby assigns to you all right, title, and interest in and to your resulting Output Content. We claim no ownership over your intellectual property. However, to operate the App, render your edits, and perform the Services, you grant Glam Labs a limited license as follows:

• The Company License: You grant Glam Labs a non-exclusive, royalty-free, worldwide, fully-paid, transferable, and sub-licensable license to use, reproduce, modify, distribute, and display your Input Content solely for the purpose of performing the Services, including generating Output Content.
• Sublicense Scoping: Notwithstanding any broader terms, Glam Labs will never use your private Input Content or Output Content for promotional, commercial, or marketing purposes without obtaining your explicit, separate opt-in consent.

5.4 Data Retention, Retraining, and Account Deletion Disclosures

Please read this section carefully to understand how your information, photos and face-based models are processed and retained:

• Data Retention: To support our product features, enable you to access your generations across multiple devices, and allow continuous platform utilization, Glam Labs retains your Input Content (photos), personalized model weights (LoRAs), and Output Content by default, subject to our data policies as outlined in our Privacy Policy.  

5.5 Community Feed

GLAM features a voluntary community space where users can share their artistic creations. If you choose to publish your Output Content to the Glam Community Feed, you grant us a non-exclusive, royalty-free, worldwide, transferable, and sub-licensable license to display, store, reproduce, and make such materials available to other users. Other users may use your shared assets as reference or inspiration for their own generations. You can toggle these sharing permissions or delete your public feed posts at any time within your in-app settings.

6. Intellectual Property Rights

Subject to your ownership of Input Content and the rights assigned to paid subscribers in Output Content, the App, the Services, and all native materials (software, text, native filters, interfaces, designs, and arrangements) are owned by Glam Labs, its licensors, or proprietary providers. They are protected by United States and international copyright, trademark, and intellectual property laws.

6.1 Trademark Protection

“Glam Labs” and “Glam” are proprietary trademarks of Glam Labs, Inc. You must not use our marks, logos, or slogans without our prior written authorization.

7. Prohibited Uses

You may use the App and Services only for lawful purposes in accordance with these Terms. You agree not to use GLAM:

• In any manner that violates local, state, federal, or international laws or regulations.
• To exploit, harm, or attempt to exploit or harm minors.
• To generate, upload, or disseminate content that is defamatory, obscene, sexually explicit, hateful, violent, or harassing.
• To impersonate Glam Labs, our employees, another user, or any other person or entity.
• To introduce viruses, Trojan horses, worms, logic bombs, or other malicious software.
• To decompile, reverse engineer, disassemble, or attempt to extract the source code of the App or its underlying AI models.

7.1 Generative AI Safety Constraints

Because our Services leverage advanced neural network technologies hosted on RunPod and Fal AI, you warrant that you will not use these models to:

• Generate verifiably false information with the intent to harm others.
• Generate or disseminate personally identifiable information to facilitate harassment or stalking.
• Provide unauthorized medical advice, legal interpretations, or administration of justice.
• Facilitate fully automated decision-making that alters an individual’s legal rights.

8. Monitoring, Enforcement, and Termination

We reserve the right to monitor usage of the App and Services solely to prevent systemic abuse, block prohibited activities (such as uploads of illegal, harmful, or copyright-infringing material), and ensure general technical stability. We do not pre-screen all user contributions, but we reserve the right to remove any content or suspend accounts that violate these Terms.

9. Copyright Complaints (DMCA Policy)

We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website and the Platform infringe your copyright, you may request removal of those materials by submitting written notification to our Copyright Agent:

Sutter Law P.C. located at 51 Moraga Way, Suite 2, Orinda CA 94563

Website: Sutterlegal.com

Email: [email protected]

10. Disclaimer of Warranties and Limitation of Liability

10.1 Disclaimer

YOUR USE OF THE APP AND SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. GLAM LABS DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE UTILIZE SPECIALIZED GPU CHANNELS VIA RUNPOD AND FAL AI TO HOST OUR GENERATIVE AI PIPELINES, AND DIGITALOCEAN SPACES TO STORE THE RESULTING DATA. WE CANNOT FULLY CONTROL THE OUTPUTS RENDERED BY THESE MODELS; SUCH ARTISTIC RENDERINGS DO NOT REPRESENT THE OFFICIAL POLICY, POSITION, OR ENDORSEMENT OF GLAM LABS.

10.2 Limitation of Liability

IN NO EVENT WILL GLAM LABS, ITS AFFILIATES, LICENSORS, OR PROVIDERS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOSS OF REVENUE, PROFITS, OR DATA) ARISING OUT OF YOUR USE OF THE SERVICES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS WILL NEVER EXCEED THE TOTAL FEES PAID BY YOU TO GLAM LABS IN THE TWELVE (12) MONTHS PRECEDING THE ACCRUAL OF THE CLAIM.

11. Dispute Resolution, Governing Law, and Jurisdiction

Except as provided below, you and Glam Labs, Inc. ("Glam Labs," "we," "us," or "our") agree that any claim, dispute, or controversy arising out of or relating to these Terms, the Services, your Account, or your use of the Services (collectively, "Claims") shall be resolved exclusively through final and binding arbitration on an individual basis. Class actions, class arbitrations, representative actions, private attorney general actions (to the fullest extent permitted by applicable law), and other consolidated proceedings are not permitted. You and Glam Labs may bring Claims only in your individual capacities and may not seek relief on behalf of any other person or class of persons. If any portion of this class action waiver is determined to be unenforceable, only that portion shall be severed, and the remainder of this arbitration agreement shall remain in full force and effect to the maximum extent permitted by law.

The arbitration shall be administered by JAMS in accordance with its then-current Streamlined Arbitration Rules and Procedures, including the Expedited Procedures where applicable, except as modified by these Terms. The arbitrator shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, including any claim that all or any part of this arbitration agreement is void or voidable. Judgment upon the arbitrator's award may be entered in any court having jurisdiction. The parties expressly waive any right to a trial by jury.

Notwithstanding the foregoing, either party may seek temporary, preliminary, or permanent injunctive or other equitable relief in a court of competent jurisdiction where such relief is necessary to prevent immediate and irreparable harm or to protect intellectual property rights, confidential information, trade secrets, or the security or integrity of the Services. Such requests shall not constitute a waiver of the right to arbitrate any other Claims.

This arbitration agreement shall be governed by and construed in accordance with the Federal Arbitration Act, 9 U.S.C. §§ 1–16.

Before initiating arbitration, the party asserting a Claim shall provide the other party with a written Notice of Dispute describing the nature of the dispute, the relevant facts, and the relief requested. Notices to Glam Labs shall be sent to:

• Glam Labs, Inc. Designated Legal Representative & GDPR Agent: Sutter Law, P.C.
• Address: 51 Moraga Way, Suite 2, Orinda, CA 94563
• Inquiries Contact: https://sutterlegal.com/contact/ or

Glam Labs will provide any Notice of Dispute to you using the email address associated with your Account or another reasonable method of communication. The parties agree to attempt in good faith to resolve the dispute for at least thirty (30) days following receipt of the Notice of Dispute before commencing arbitration.

If any Claim is determined not to be subject to arbitration or may otherwise proceed in court, the parties agree that such Claim shall be brought exclusively in the state courts located in Contra Costa County, California, or, where federal jurisdiction exists, the United States District Court for the Northern District of California. Each party irrevocably submits to the personal jurisdiction and venue of those courts.

These Terms and any Claims arising out of or relating to these Terms or the Services shall be governed by the laws of the State of California, without regard to its conflict of laws principles, except to the extent preempted by the Federal Arbitration Act or other applicable federal law.

12. International Representatives and GDPR Compliance

For users located in the United Kingdom, Switzerland, and the European Economic Area (EEA), Glam Labs, Inc. complies with the UK GDPR, Swiss Federal Act on Data Protection (FADP), and EU General Data Protection Regulation (GDPR).

• Designated Legal Representative & GDPR Agent: Sutter Law, P.C.
• Address: 51 Moraga Way, Suite 2, Orinda, CA 94563
• Inquiries Contact:  or

13. Contact Information

For questions, feedback, or support regarding these Terms of Service, please contact us at:

• Corporate Address: Glam Labs, Inc., 769 Monterey Blvd., Suite #5A, San Francisco, CA 94127
• General Support: 
• Desktop Product Inquiries: 

14. Indemnification and Defense Obligations

14.1 General Duty to Indemnify

You agree to defend, indemnify, and hold harmless Glam Labs, Inc., its parent company, subsidiaries, affiliates, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns (collectively, the “Company Indemnified Parties”) from and against any and all third-party claims, demands, actions, suits, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including, but not limited to, reasonable attorneys’ fees, expert witness fees, and court costs) (collectively, “Claims”) arising out of, relating to, or resulting from:

• Your violation, breach, or alleged breach of any representation, warranty, covenant, or obligation set forth in these Terms of Service;
• Your use or misuse of the App, the Website, the Services, or any Output Content/Generated Content;
• Your User Contributions, Input Content, or any other materials you upload, transmit, or submit to or through the Services;
• Any claim that your Input Content, User Contributions, or resulting Output Content infringes, misappropriates, or otherwise violates the intellectual property rights (including copyrights, trademarks, patents, or trade secrets), publicity rights, or privacy rights of any third party;
• Any commercial exploitation, sale, licensing, or distribution of Output Content generated by you, whether under a paid subscription tier or a Business Plan; or
• Your violation of any applicable federal, state, local, or international laws, rules, or regulations in connection with your use of the Services.

14.2 Control of Defense

Glam Labs reserves the right, at your sole expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you under this Section, in which event you agree to fully cooperate with Glam Labs in asserting any available defenses. You shall not, in any event, settle or compromise any claim, action, or consent to the entry of any judgment that imposes any liability or obligation on Glam Labs without the prior written express consent of an authorized corporate officer of Glam Labs.

14.3 Materiality

You explicitly acknowledge and agree that each and every term, representation, and covenant in these Terms of Service is deemed material, and any breach thereof by you, or allowed/caused by you shall constitute a material breach of this Agreement.